Thank you for choosing [Brand Bucket Softtech]. We strive to provide high-quality website design services. This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for our services. By using our services, you agree to the terms of this policy.
2. Cancellation Policy
2.1 Client-Initiated Cancellation
If you wish to cancel a project or service, please notify us in writing as soon as possible. The cancellation will be effective from the date we receive your written notice. Depending on the stage of the project, cancellation fees may apply as follows:
Before Project Commencement : If you cancel before the project officially starts, you may be entitled to a full refund of any advance payment made.
After Project Commencement : If you cancel after the project has begun, we will retain a portion of the payment to cover work completed up to the cancellation date. The specific amount will be detailed in the service agreement.
2.2 Cancellation by [Brand Bucket Softtech]
We reserve the right to cancel a project or service at our discretion. In such cases, we will provide a refund for any unearned fees or payments received. Cancellation by us may occur due to unforeseen circumstances or breaches of our terms by the client.
3. Refund Policy
3.1 Eligibility for Refunds
Refunds will be considered under the following conditions:
Service Not Rendered: If we fail to deliver the agreed-upon services as outlined in the service agreement, you may be eligible for a refund.
Dissatisfaction : If you are dissatisfied with our services, please contact us to resolve the issue. We may offer a partial refund if we are unable to rectify the problem to your satisfaction.
3.2 Non-Refundable Items
Certain fees are non-refundable, including but not limited to:
Design Deposits: Deposits made to secure a project or reserve a start date are non-refundable..
Completed Work : Payments for work completed and delivered to the client are non-refundable..
4. Refund Request Procedure
To request a refund, please contact us via [8657516533] with the following details:
Your name and contact information
The reason for the refund request
Details of the service or project in question
We will review your request and respond within [8657516533] business days. If a refund is approved, it will be processed to the original payment method within [8657516533] business days.
5. Dispute Resolution
If you have any disputes related to cancellations or refunds, please contact us first to resolve the issue. If we cannot reach a satisfactory resolution, we may engage in mediation or arbitration as outlined in our Terms and Conditions.
6. Changes to This Policy
We reserve the right to update or modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the updated policy.
7. Contact Us
If you have any questions or concerns regarding this Refund and Cancellation Policy, please contact us at:
[Brand Bucket Softtech]
[CS 40, 2nd floor, Metro Plaza, Netivali Kalyan East - 421306 Near Metro Mall.
[brandbucketsofttech@gmail.com]
[8657516533]
